Privacy Policy

1. Introduction

SOLUTIONSPHEREIT ("we," "our," or "us") is committed to protecting the privacy of our customers and complying with Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy outlines how we collect, use, store, and protect personal information.

2. Information We Collect

We may collect the following types of personal data:

Personal Identifiable Information (PII): Name, contact information, billing details.
Device Information: Technical specifications and logs related to IT support.
Communication Data: Records of service requests and troubleshooting interactions.

3. How We Use Your Information

Your information is collected and used for:

Delivering IT support services efficiently.
Processing payments securely.
Improving customer experience.
Complying with legal and regulatory requirements.

4. Data Protection & Security

We implement security measures, including encryption, restricted data access, and cybersecurity protocols to safeguard your data.

5. Sharing Your Information

We do not sell personal data. However, we may share information when:

Legal Requirements: If mandated by law or government authorities.
Third-Party Vendors: Service providers assisting with billing, security, or IT support.

6. Your Rights Under Ontario & Canadian Privacy Laws

As an Ontario resident, you have rights under FIPPA and PIPEDA, including:

The right to access your personal data.
The right to request corrections or deletion of inaccurate information.
The right to file complaints regarding privacy concerns.

7. Contact Information

For privacy-related inquiries or requests, contact us at: [Company Contact Information]

SolutionSphereIT